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AccuPROFILE (OTA)

What does it currently cost you to provision your handsets either through your handset manufacturer, fulfilment house or manually in your retails stores?

How easy is it for you to update your mobile devices with preferred roaming lists (PRLs) so that you can maximise your roaming revenue?

AccuPROFILE™ (OTA) allows CDMA handsets to be provisioned and updated via SMS.

Process

Manual programming of every device
- Distributor/Retailer
- Operator Customer Service

 

Train reps to program devices
- Human intervention in the generation/update/distribution of A-keys:
security hazard

 

Support

Reps (in either retail-outlets or customer Service) have to walk customers through manual update of service parameters.

 

No control over when and how deployed
subscribers receive service-parameter updates


Process

Automated device programming by service provider (OTAPA)

Customer-initiated automated device programming (OTASP, using, e.g: Customer-Service IVR)

Device Programming training not necessary

Cost-saving on every service-parameter update transaction

Support

Support staff can initiate updates of service parameters, should user encounter errors

Customer can initiate service-provisioning updates that proceed automatically over the air.


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Removes the significant cost of provisioning services on the factory floor, through live-agent customer-care, at your distributor or by a third party.

Drives roaming revenue

Self service set-up through instant activation

Provides faster time to market with new devices and new services

Lowers operational costs by reducing the number of help desk calls

Provides simple and easy access to new services to encourages adoption and drive usage

No need for staff training on service and device configuration in stores. Your staff are now free to concentrate on selling.

Maintains an updated inventory database on live user devices and how they are configured.

Increases overall subscriber satisfaction and helps retain customers


Improves subscriber satisfaction by providing personalised services that are compatible with the subscribers device

Minimises the need for the subscriber to physically have to bring their device to a service centre

Allows Subscribers to roam easily

Enables subscribers to easily provision their device for new services without the need to call customer care

Ensures devices work smoothly and are using the most up to date software

Provides subscribers with a reliable and hassle free user experience

 



 

 

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